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Terms & Conditions
The following booking conditions, along with the details on the relevant trip page, will form the contract between you and UniVentures for any trip you book with us.
In this contract, ‘you’ and ‘your’ refer to the lead person who made the booking (who must be at least 18 years old at the time of the booking) and all other persons on whose behalf the booking was made.
Each trip includes:
Travel from the meeting point in Bangor (stated for each trip in its relevant itinerary) to the trip destination and return back to Bangor (which is likely to be the same as the meeting point unless otherwise stated in the itinerary)
One or more UniVentures representatives throughout the journey
The trip does not include:
All other costs incurred while on the trip
Travel insurance or any other insurance personal to you
Medications before, during, or after the trip
Food & drink costs (unless stated otherwise)
Bookings can be made online through our website by providing credit card, debit card, or Paypal details.
You can also make cash payments, whereby a UniVentures representative will collect the payment in person, and you will receive a booking confirmation shortly after.
Each trip requires a minimum number of bookings to run. We reserve the right to cancel any trip for which there are not enough bookings. In the event that a trip has to be cancelled, all bookings made up to that point will be refunded in full. Alternately, you may choose to transfer to another UniVentures trip (any price difference will be paid by you or refunded by us).
Changes and cancellations by you
We will try to accommodate any changes you are compelled to make, but we cannot guarantee to do so.
Only the person who made the booking may cancel. Cancellation takes effect from the date at which a written request is received.
We do not offer refunds on any of our day trips.
Cancellations for weekend trips are possible, but carry an additional charge as follows:
More than a month in advance – 35% of trip cost
Less than a month before departure – 55% of trip cost
Two weeks before departure – 75% of trip cost
7 – 3 days before departure – 95% of trip cost
48 hours before departure – 100% of trip cost
If personal circumstances force you to leave the trip early, you will have to bear any additional costs yourself.
In the event of a cancellation, we may consider the transfer of your payment towards another UniVentures trip.
You may also pass the booking to another person, provided that you notify us in advance.
Changes and cancellations by us
We reserve the right to change trip dates and arrangements. This may be necessary due to weather conditions or coach/accommodation issues.
We will try our best to inform you of any changes as soon as possible, but please understand that some variables are outside of our control. You will be given the opportunity to either accept the change, take an alternative trip with us (any price difference will be paid by you or refunded by us), or cancel and accept a full refund.
If we encounter problems severe enough to cancel the entire trip, you will be given the option to either join an alternative trip (any price difference will be paid by you or refunded by us) or a full refund of the payment.
Despite careful planning, problems may arise during our trips, for e.g. sites becoming inaccessible due to natural disasters. Under such circumstances, we will have alternate arrangements which follow our itinerary as closely as possible. We will inform you of any changes as soon as possible.
We are not liable when any unusual and unforeseeable circumstances arise which are beyond our control, the consequences of which we could not have avoided even with all due care; or when the change is not significant.
We are not liable to pay you any additional travel or any other costs, expenses or losses which you incur as a result of any change or cancellation by us, such as arranging other travel arrangements.
You agree that all these provisions are reasonable.
For our overnight trips, we will attempt to book accommodation as close as reasonably possible to the sites we visit. Accommodation will be in good quality hotels or hostels. En-suite facilities will be provided wherever possible.
We will discuss your exact accommodation requirements after you have made a booking and will try to accommodate your needs as closely as possible.
We reserve the right to change the accommodation site in case of any issues. We will inform you as soon as possible of any major changes.
There is no guarantee that any trains, ferries or coaches will depart at the time specified. If they do not, we are not liable to you for any delays or cancellations of future events.
Please be aware that transport and other service providers have their own booking conditions and you will be bound by those conditions as far as service is concerned.
We will not accept responsibility for delays due to traffic and/or road conditions, vehicle breakdown or immobilization, or other circumstances that are beyond our control. In the event of such an occurrence, no compensation, consequential losses or other such claim shall be accepted.
Under such circumstances, we will strive to find alternate arrangements if possible and do whatever we can to drop you off at the specified location within a reasonable time.
Limitations on our liability
We want you to have some amazing trips with UniVentures, however please be aware of the limitations on our liability under certain circumstances. We are not liable to you in any shape or form for:
Any event which occurs before you board the transport provided by us in Bangor, or after you leave our transport at the destination, or upon our return to Bangor;
Any problems you may encounter if you fail to reach the departing coach on time (although we will do our best to assist you, within reason). Refunds will not be issued if you fail to board the coach as it departs from Bangor;
Any aspects of goods or services you buy or accept except than those arranged by us;
Medical problems or physical difficulties, even if you have informed us beforehand;
Any form of medical emergencies;
Your own carelessness or negligence in any aspect of your behaviour whilst with us;
Changes we reasonably make to an itinerary or accommodation or any other aspect of our trip;
Any problems or issues which we could have been resolved during the trip, but which you choose to raise only after your return;
Any accidents or injuries sustained during any outdoor activity while on our trip;
Any form of injury, illness, death, loss (includes loss of possessions & loss of enjoyment), damage, expense, costs or claim of any description whatsoever which results from either the act or its omission from you, anyone in your party or a third party not connected with UniVentures;
Any delays, irregularities, government restrictions, legal regulations etc. which are out of our control;
Your overall enjoyment. Whilst every effort will be made to maximise your pleasure and experience, it is accepted that every person’s preference and tastes are unique, and it would be impossible to satisfy all of our participants all of the time;
Any injury, loss, expense, damage, accident, delay, negligence, weather conditions, sickness, disease, death, legal regulations or otherwise for any individual or company furnishing sub-contract services, transportation, attractions, accommodation or any other product or service in connection with a UniVentures trip;
Services we have not provided. The services included in your trip are those specified in our itinerary on our website. If you choose to buy other goods or services during the trip, these are not part of the services we provide, even if arranged at your request through our representatives. Accordingly, we are not liable to you for any happening in connection with that service or those goods.
We shall have no legal liability whatsoever to you for any loss, damage, personal injury or death which you suffer arising directly or indirectly from any aspect of your trip with UniVentures.
We are not responsible for, and provide no representations, warranties or guarantees with respect to, and will not be held liable in any way for any content, information, services or material on any third party supplier, including, without limitation, any third party recommended, named or utilised by UniVentures during a tour.
You clearly understand and agree that, to the fullest extent to which liability may be eliminated or avoided, UniVentures will have no liability, whether in contract or otherwise, for any losses, costs, damage or injury, whether such events may be direct, indirect, incidental, special or consequential, even if they are foreseen or unforeseen, resulting from or related to, the services and products provided by UniVentures.
In all cases, the maximum liability payable by UniVentures shall not exceed the total payment collected for the provision of the services provided during our trip.
Your part in our trips
UniVentures does not provide you with any travel or health insurance. We highly recommend you book a personal travel insurance if necessary.
All tickets must be purchased before you join us on any of our trips through our website or in person. Payment on the day is not accepted unless agreed with UniVentures beforehand.
All participants must be 18 years of age or over. You will be liable for any misinformation regarding your age.
No refund will be issued if you are late to the departure of the coach from Bangor.
If you inform us that you will be late beforehand, a 15minute window will be given for late arrivals. If you do not show up after this 15minute window, your booking will be deemed as cancelled and no refunds will be issued.
If you are consistently late to departures throughout the day and cause delays for the group, UniVentures has the right to refuse you further bookings. If you can easily return to the original destination (Bangor), UniVentures may leave without you if you don’t show up despite an additional 15minutes of waiting past the departure time. No compensation or additional travelling costs or claims will be accepted under such an event.
Please follow the instructions laid out by the guide. This includes health and safety information, important information on meeting points and times etc. It is your responsibility to make sure you understand the meeting times and places during the trip.
Most trips organised by UniVentures require a reasonable level of physical fitness and appropriate footwear. Be prepared to walk up to a couple miles a day, sometimes on uneven, hilly or slippery surfaces.
All participants should be aware of their own physical or mental limitations before attending any trips organized by us. People with medical conditions or who are pregnant must inform us of the full nature of their condition before participating. We will everything we can, within reason, to make the trip as comfortable for you as possible.
We reserve the right to require participants who are unable to travel independently to be accompanied by an adult companion who is able to provide all necessary assistance and takes full responsibility accordingly.
We are not liable for any injuries sustained while taking part in outdoor activities with us. Please be aware of weather conditions and always wear suitable equipment.
Some of our trips include opportunities for participants to consume alcohol at their own discretion. We urge all participants to drink responsibly and cannot accept any responsibility or liability if participants drink excessively, resulting in damages, ill health, injury or death.
We accept no liability for your behaviour and reserve the right to refuse entry or remove from events anyone who is drunk, disorderly, aggressive, abusive or anti-social. In the event of refusal or removal, we will not refund ticket prices or cover any additional costs incurred by you as a result.
All venues (including bars and clubs) attended during any of our trips reserve the right to refuse entry or remove participants from venues for any reason including drunk, disorderly, aggressive, abusive or anti-social behaviour. We accept no liability in the event of refusal or removal and will not refund ticket prices in such an event.
You should respect other participants, guides, drivers and members of the public. Any disruptive behaviour, suspected use of drugs, violence, aggression (vocal or physical), bullying, possession of weapons or explosives or anything else which has a negative impact on the trip will not be tolerated and you may be refused entry on our coaches and asked to travel back yourself.
If at any time, a UniVentures representative believes that your behaviour may cause accident, injury, discomfort or extreme displeasure to any other person part of our trip, we have the right to exclude you from events for the remainder of the trip. Please be aware that this extreme action will not be taken lightly, but may be necessary when the health, safety or enjoyment of other persons are at risk.
Animals and pets are not permitted to travel with UniVentures, apart from a registered and documented guide dog in accompaniment of a visually impaired person. Full responsibility for such an animal remains with the accompanying person, including feeding, hygiene and general control so as not to disturb the other participants.
For the comfort and safety of all our participants, the use of alcohol, tobacco and non-prescribed drug products is strictly prohibited on the coaches at all times.
UniVentures reserves the right to make alterations or changes to these Terms & Conditions at any time, provided that participants with pre-existing bookings receive the latest copy prior to their trip.
Should the revised Terms & Conditions be unacceptable to the participant, the booking will be cancelled and the payment for the trip will be fully refunded.
Any disputes or complaints must be bought to our attention in writing no longer 21 days from its occurrence. UniVentures shall then be granted an additional 60 days to investigate and resolve such a dispute or complaint without involving third parties or outside solicitors, litigation or counsel.